- The sale and purchase agreement between the Buyer and the Seller (hereinafter referred to as the “Agreement”) shall be deemed concluded from the moment the Buyer submits an order to the Seller by any electronic means, including by telephone, email or through the online store.
- Upon termination of the Agreement, the Buyer shall be refunded the amount paid for the returned goods no later than 5 days from the date on which the Seller receives the Buyer’s request to terminate the Agreement. The refund shall be made using the same payment method used by the Buyer, unless the Buyer has expressly agreed to receive the refund by another method.
- In cases where suppliers charge fees for the return of goods, such fees shall be passed on to the Buyer and deducted from the refund amount. The Buyer shall be informed of any such potential additional fees before the goods are returned.
- The cost of delivering the returned goods to the Seller shall be borne by the Buyer if the goods are not being returned due to the Seller’s fault or because of defects in the goods.
- If the Buyer has been sold a non-food product of inadequate quality and the Seller has not disclosed or agreed with the Buyer on the defects of the product, the Buyer shall have the right, at their discretion, to require the Seller to:
- replace the defective product with a product of adequate quality;
- reduce the purchase price accordingly;
- remedy the defects of the product free of charge within a reasonable period of time;
- unilaterally terminate the sale and purchase agreement and request a refund of the amount paid for the product.
- Goods may be exchanged or returned at the place of purchase or at another location designated by the Seller that is convenient for the Buyer:
- The Buyer shall submit a written request to the Seller specifying the defects of the product. The request must be accompanied by a cash register receipt, sales receipt or other document confirming the purchase of the product from the Seller, as well as the warranty document, if one was issued.
- If the Buyer fails to provide a cash register receipt or another document issued in accordance with the applicable procedure confirming the purchase of the product from the Seller, the product may be exchanged or any other remedy specified by the Buyer under Clause 5 of these Terms may be provided only with the Seller’s consent.
- If the Seller proves that the defects in the product occurred because the Buyer failed to comply with the product’s operating or storage requirements, the product shall not be exchanged, the defects shall not be remedied free of charge, and the purchase price shall not be refunded.
- If you have any questions regarding the return of goods, please contact us by email at info@reimpex.lt.
Return of Non-Defective Goods
- Non-defective goods may only be returned if they are Reimpex Kaunas warehouse stock items.
- Goods incorrectly shipped or handed over due to an error by Reimpex Kaunas may be returned within 1 month, with 100% of the purchase price refunded.
- Goods supplied in complete, undamaged and unopened packaging and correctly selected in accordance with the customer’s order may be returned during the same calendar year, but no later than 31 December. For example, if a product was purchased on 15 December, it may be returned until 31 December of the same year. In such cases, 80% of the purchase price shall be refunded.
- Goods returned from previous calendar years shall only be accepted if they are in complete, undamaged and unopened packaging. In such cases, 50% of the purchase price shall be refunded.
- Goods sold more than two calendar years ago shall not be accepted for return.
Non-Returnable Goods
The following goods cannot be returned:
- Goods manufactured according to the Buyer’s specifications or clearly customised to the Buyer’s individual requirements;
- Goods ordered as a special order, i.e. goods that are not normally stocked in the Seller’s warehouse;
- Goods that are perishable or have a short shelf life;
- Packaged goods that, for reasons of health protection or hygiene, are no longer suitable for return after being unpacked following delivery, e.g. protective masks, face shields, etc.;
- Goods which, after delivery, by their nature become inseparably mixed or combined with other items;
- Machines, machine tools and mechanical equipment;
- Goods sold by weight or length that, at the consumer’s request, have been specially prepared, cut, trimmed or otherwise customised;
- Goods that have been broken, damaged, scratched or otherwise mechanically damaged due to the customer’s fault. If the damage to the goods means that they can no longer be resold at the same price without affecting another Buyer’s right to purchase new and unused goods, such goods may only be returned by mutual agreement and subject to compensation for the difference in the value of the goods;
- Delivery (transportation) costs and charges for additional services, such as servicing, unpacking, cutting, etc., are non-refundable.
A complete list of goods that cannot be returned is provided in Article 6.228-10(2) of the Civil Code of the Republic of Lithuania (CK) or here.